Customer Articles

• What happens if my payment fails?
• Where do I go to login?
• How do I change a payment date?
• Forgot PIN / Password
• What are the fees?
• Why have I been charged a particular fee?
• What is a 'DDR'?
• Merchant requested payment update
• Have I completed my account?
• How do I know what I have paid?
• Email vs mobile number login
• Can I add more than one payment method?
• Why am I getting a payment request sms or email to set up my payments?
• How do I cancel a payment agreement?
• How do I check that my agreement has been cancelled?
• My payment was due on a specific date but I received a decline message numerous days later
• Why aren't my other recurring payments showing up in Paypa Plane?
• How do I change the amount on an existing payment agreement?
• Security code vs PIN
• Is my payment information secure?
• What payments are scheduled?
• How do I update my payment method?
• Why do I see an 'update' prompt when I login
• What happens if I change my mobile number?
• What is a 'Grace Period™'?
• Blank screen after logging in - no payment agreements showing
• I have received a message with a strange URL/website link "https://p.paypaplane.com"
• I did not agree to this payment
• I believe there has been an incorrect amount withdrawn
• Changed payment method didn't work
• What is a 'payment request'?
• Frozen screen - cannot progress
• Constant load 'spinner' showing