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Requested payment method update

On occasion you may be required to update your payment information. This can happen for a number of reasons, but if you receive a message regarding a request to change, it is very important that you act quickly to ensure your payments continue uninterrupted.

What does this mean for you?

All you need to do is update your payment method details to a credit/debit card. It can be a new card or a card you had previously used - this is up to you. Importantly, it cannot be Bank Account details, as this Payment Method will no longer be offered.

We take the security of payment information extremely seriously. For this reason, we will never move payment details/information on your behalf. You are the only one to ever be able to see your payment details, and so, we will request that you enter those details again when necessary.

The only element of your existing agreement to be updated will be your payment method. Everything - payment terms, schedule and contracts - will remain the same.

It is very important that you do update your payment details when requested in your Paypa Plane account so that you do not fall behind in your payments and possibly accrue fees. 

How do I re-enter or update my payment details?

a) Login to Paypa Plane at client.paypaplane.com  

b) Make sure you update if prompted when opening
c) On the homepage, select the agreement that needs a new Payment Method (or follow the link that was sent to you and simply click the red box with 'Payment Method Update Required')
d) You will now be in the agreement screen
e) Click 'Fix Now'
f) Follow the steps until you see the 'Success - Payment Method Successfully Updated' message
g) You'll now see the red notification is gone and your transactions will continue without interruption.  Nicely done!

For an alternative way to update your Payment Method, please click here.