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General definitions

Agreement: The payment arrangement between you and a Customer within Paypa Plane.

(i) Pending Agreement: An Agreement that has been sent to a Customer, who has not yet completed the setup process to begin making payments.

(ii) Test Agreements: Agreements that have been sent as a test, with all identical functionality excluding real financial transactions being processed. This means all features of Paypa Plane will still be able to be performed, but no money will be transacted.

(iii) Archived Agreements: Pending Agreements that have been removed from the live environment.

Agreement structure: The setup/layout of an Agreement that is to be sent to a Customer.

Agreement status: This refers to the current state of a Customer specific Agreement, once it is agreed to. These are;

(i) Active: The Customer has a live Agreement with successfully processed transactions, and more scheduled in the future.

(ii) Cancelled: An Agreement that has been cancelled by you, and no further transactions will be processed for this Agreement.

(iii) Complete: An Agreement that has come to an end with all transactions successfully processed (Applicable only to Agreements with a defined finish date or amount).

(iv) Paused: An Agreement that has all future scheduled transactions placed on hold for a period of time, meaning no money will be transacted/processed. Pauses can be indefinite, or scheduled to resume after a predetermined period of time has passed .

(v) In Care: An Agreement that is active, but has had an unsuccessful payment attempt/failed transaction. This state indicates the Agreement is currently in Paypa Plane’s automatic retry sequence (using the unique Grace Period™ first, then auto retry if not resolved).

(vi) In Recovery: An Agreement that was suspended, but has been actioned you to recoup the money owing. The suspended Agreement has been re-activated, with the Customer agreeing to new or updated Agreement terms.

(vii) Incomplete: An Agreement that a Customer has viewed, and confirmed that the information is correct, however they have not yet entered Payment Method details or signed the DDR.

(viii) Pending Pause: An Agreement that has a Pause scheduled to take place on upcoming transaction(s).

(ix) Sent: An Agreement that has been sent to a Customer but has had no interaction.

(x) Standing by: An Agreement that the Customer has completed the setup process for; Confirmed details are correct, signed the DDR, entered their Payment Method details, however no transactions have taken place yet (but are scheduled in the future).

(xi) Suspended: An Agreement that has had an unsuccessful payment/failed transaction, that also fails to be captured during the automatic process. Can only be resolved by cancelling completely or booking a Recovery.

(xii) Unsent: An Agreement that has not yet been sent to a Customer.

(xiii) Viewed: An Agreement that the Customer has clicked the link within the sms/email, and has viewed only.

Archive: The out of view stored data that is no longer needed - specifically for Customers or Agreements that you wish to “delete” (the information is securely stored for record keeping compliance).

Auto Retry: A transaction attempt instigated automatically by Paypa Plane two (2) days after a declined payment (provided it has not been successfully captured during the Grace Period). The number of these is determined by you, with a maximum of three (3).

Chargeback: A successful Customer dispute for a card transaction, resulting in a secure refund for a Customer purchase (initiated by the Customers issuing bank).

CSV: “Comma Separated Values” - a simple file format used to store tabular data, such as a spreadsheet or database. Files in CSV format can be imported to and exported from programs that store data in tables, such as Microsoft Excel or OpenOffice Calc.

Customer: A person created and stored within Paypa Plane that Agreements can be sent to.

(i) Customers (label): Where all details and Agreements are kept, viewed and edited.

DDR: Direct Debit Request - The authorisation form a Customer agrees to, allowing Paypa Plane (on behalf of you) to debit their account.

Declined transaction: A transaction that has been unsuccessful, due to a variety of reasons, as enforced by a bank (i.e. insufficient funds, lost/stolen card, credit card expired, etc.).

Direct Entry: A transaction/Payment Method where the money is transferred from a bank account.

Fail code: The code/message that provides a reason that a transaction declined.

Grace Period™: A unique feature of Paypa Plane; a 24 hour window immediately following an unsuccessful payment/failed transaction, in which a Customer has the ability to successfully pay the amount owed without incurring a Late Fee. A nominal fee may be charged to cover the unsuccessful payment/failed transaction.

Merchant: A person/company holding a Paypa Plane admin account.

Recovery: The mechanism/tool within Paypa Plane used to recoup missed payments from an Agreement that has been Suspended.

XLXS: A file extension for an open XML spreadsheet file format used by Microsoft Excel.