From the “Customer” tab, search for the Customer you wish to pause an Agreement for using the search bar to the top right and enter the Customer name, mobile, email or reference.
Once you have found the Customer, click ‘Manage’ (the arrow to the far right). This will bring up the Customer overview screen, where you will see a button to the bottom of the page in the centre; “+ AGREEMENT ACTIONS”.
Clicking this will have a window will pop up with some further information regarding the pause feature.
From here, you can choose whether to pause immediately or choose the date you wish to pause the agreement from.
You can choose to leave the pause in place and manually resume at a later date, or, you can have payments auto-resume after a determined period of days.
Click Save to confirm.
When a pause has ended and payments are resumed, the first payment will occur according to the original schedule.